First Swim offers up to 3 free catch-up lessons per term, per booking. There is a high demand for catch-up lessons and as such, they are subject to availability and we therefore cannot guarantee that a space will always be available.
If you are aware of an absence in advance and would like to check our catch-up availability, we ask that you phone us (with your diary to hand!) to let us know at least 24 hours before your lesson is scheduled. We will do our best to accommodate you based on our schedule and the latest availability of classes in that term. We will give you details of any available catch-up places, but it’s not possible for us to guarantee your preferred time/day or specific teacher.
If you are restricted in your availability (e.g. if limited to weekends) you will find catch up places are harder to book in. Please bear this in mind when booking a course of lessons. We will of course, always try to do our best to help!
We do politely remind customers that our catch-up lessons are offered on a discretionary basis, so they cannot be credited or refunded if missed, or exchanged for a cash value.
Catch-up lessons can only be used within the term dates, we cannot roll these into subsequent terms.
Unfortunately we cannot offer any catch-up lessons for Kick-Start Kids.
Please refer to our T&Cs for more info.