Club First Swim is designed to take some of the stress out of booking, giving you an opportunity to secure your existing space (day & time of lesson) ahead of lessons going on general sale.
Once enrolled, Club First Swim is essentially a guaranteed* but time-bound reservation on any regular*** term offered for sale over the following 12 months. Your space on the term you have most recently booked at the time of purchase, is carried over to any new term offered, and you are then given a payment window in which to pay for that space ahead of the term going on general sale. (***providing the lesson remains viable to continue the next term and First Swim retains the right to change courses offered).
As a Club First Swim member, your space on the coming term at the time of purchase, is carried over to any new term offered. Your booking is then made for you by our Admin team and a new system gives you a small window in which to pay for that space ahead of the term going on general sale by visiting your ‘My Account’ (www.firstswimlondon.co.uk/my-account/orders) page on our website. After the payment window closes if the order isn’t paid for then the system assumes you do not want the space on this occasion and the booking is cancelled automatically as the lessons go on general sale. The Club First Swim fee is not refundable or exchangeable if this happens.
*please note that a booking is not guaranteed until the term starts even if payment has been made – we will always do our best to honour any commitment, but First Swim does reserve the right to change or cancel terms/ lessons should the need arise and to change class details and levels at its discretion. Customers impacted by such class changes will be offered alternative classes or full or partial refunds providing the change has been made by First Swim.
** a regular term applies only to Terms of lessons sold under the names ‘Bright Start Babies’, ‘First Time Toddlers’ and ‘Talented Toddlers’. Club first Swim does not apply to any other swim term or product.